The Village Well Liability Waiver & Terms of Service

Welcome

The Village Well exists to create an inclusive and effective space for all to heal, sweat, and connect. Our classes blend movement, mindfulness, and strength to help you feel grounded and empowered. Please review and acknowledge the following agreement, which outlines important information about participation, safety, and community standards.

By creating an account, making purchases, and/or participating in any classes or activities at The Village Well, you agree to the following terms on behalf of yourself, your heirs, personal representatives and/or assigns, and any minors in your care.

1. Assumption of Risk and Release of Liability

I understand that participation in Pilates and yoga classes (including mat and reformer sessions) involves physical activity that may include stretching, balance, strength training, and cardiovascular exercise. I acknowledge that these activities carry certain inherent risks—including but not limited to muscle strain, dizziness, falls, equipment malfunction, or other injuries—that may result from my own actions or from others participating.

I confirm that:

• I have been examined by a licensed physician within the past six months and found to be in good physical condition.

• I have disclosed any relevant injuries, conditions, or limitations to my instructor prior to class.

• I will immediately stop participation if I feel pain, discomfort, or dizziness, and will notify the instructor.

I voluntarily assume all risks associated with participation and release The Village Well LLC, its owners, instructors, employees, independent contractors, partners, and affiliates from any and all claims, liabilities, demands, or actions resulting from injury, illness, or damages sustained in connection with my participation.

2. Equipment and Environment

I understand that reformer and mat Pilates involve the use of specialized equipment such as springs, straps, and moving carriages, and that improper use can cause injury. I agree to follow instructor guidance and use equipment as directed.

The Village Well strives to maintain a safe and supportive environment; however, I recognize that conditions such as floor surfaces, lighting, and temperature may vary and that I am responsible for exercising caution at all times.

3. Health and Safety Protocols

I agree to follow all studio policies, including cleanliness standards, equipment sanitization, and instructor direction regarding safe use of props or apparatus.
I understand that The Village Well reserves the right to refuse participation if an instructor determines that it is unsafe for me to continue due to illness, injury, or disruptive behavior.

4. Payment, Scheduling, and Cancellation

All purchases (including single classes, class packs, and memberships) are non-refundable except where required by law.
Cancellations must be made at least 12 hours before the scheduled class to avoid forfeiting a session or incurring a late cancellation fee.
No-shows or late cancellations may result in loss of credit or charge of a class fee, as applicable.

Class schedules and instructors are subject to change. The Village Well reserves the right to cancel or modify classes for holidays, maintenance, or instructor availability.

5. Photo and Video Release

I grant The Village Well permission to capture and use photographs, video, and audio recordings of classes or events in which I may appear, for marketing, promotional, and educational purposes, without compensation.
I understand that I may opt out by notifying the studio in writing prior to participation in any session where recording is planned.

6. Account, Membership, and Conduct

I agree to maintain an accurate and current client profile, including emergency contact information.
I understand that all memberships and class credits are personal and non-transferable.
I agree to conduct myself respectfully toward instructors, staff, and fellow participants, and to contribute to a welcoming and inclusive environment for all.

7. Acknowledgement and Agreement

I have carefully read this agreement and fully understand its contents. I voluntarily agree to the terms and acknowledge that this release and waiver of liability is a legally binding document.

By checking the box or signing below, I agree to the above terms and conditions and voluntarily assume all risks associated with participation at The Village Well.


The Village Well (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our studio, website, booking systems, and related services.

By visiting our website, creating an account, or participating in classes at The Village Well, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information that helps us provide safe, personalized, and efficient service. This may include:

A. Personal Information

• Name, email address, phone number

• Billing and payment details

• Emergency contact information

• Account credentials (if applicable)

• Health information voluntarily shared to support your safe participation in classes

B. Automatically Collected Information

When you visit our website or use our booking platform, we may automatically collect:

• IP address and browser type

• Device and operating system

• Pages viewed and time spent on site

• Cookies and similar technologies (see below)

C. Photos and Media

With your consent, we may collect and use photographs, videos, or testimonials for marketing and community purposes. You may opt out at any time by contacting us in writing.

2. How We Use Your Information

We use your information to:

• Process class bookings, memberships, and payments

• Communicate with you about classes, updates, events, or schedule changes

• Provide customer support and respond to inquiries

• Maintain safety and track attendance

• Improve our services, website, and client experience

• Send marketing or promotional communications (you may unsubscribe at any time)

We will never sell your personal information to third parties.

3. How We Share Your Information

We only share your information when necessary to operate our business, including:

• Service Providers: Scheduling, payment processing, and email communication systems (e.g., Mindbody, Stripe, or similar providers)

• Legal Requirements: When required by law, regulation, or legal process

• Business Operations: In the event of a sale, merger, or transfer of ownership, your data may be included as part of that process

All partners and vendors we work with are required to maintain the confidentiality and security of your data.

4. Data Storage and Security

We store your information securely using password-protected systems and encrypted databases managed by trusted third-party vendors.
While no system can be 100% secure, we take all reasonable steps to prevent unauthorized access, misuse, or disclosure.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your experience, analyze site traffic, and personalize content.
You can adjust your browser settings to refuse cookies, though some features may not function properly.

6. Your Rights and Choices

You have the right to:

• Access and review your personal information

• Request correction or deletion of your data

• Withdraw consent for marketing communications

• Request a copy of the information we hold about you

To exercise these rights, please contact us at [insert email address, e.g. hello@thevillagewell.com].

7. Retention of Information

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, or enforce agreements.

8. Third-Party Links

Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the most recent revision. Continued use of our services after any updates constitutes your acceptance of the revised policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

info@thevillagewellbaltimore.com